TERMS OF SALE
Effective Date: 10/4/2026
These Terms of Sale govern all online purchases from SAINTQ (“SAINTQ,” “we,” “us,” or “our”) through our website (the “Site”). By purchasing items through the Site, you agree to be bound by these Terms of Sale and by our Website Terms of Use, which are incorporated here by reference. If you do not agree, do not purchase any items through the Site.
PAYMENTS
By providing a credit card or other accepted payment method, you represent that you are authorized to use that method and authorize us (or our third-party processor) to charge it for the total order amount, including applicable taxes and shipping and handling charges displayed at checkout.
If your payment method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or canceled until the issue is resolved. We may also cancel any order that appears to be fraudulent or placed in violation of these Terms of Sale.
You are responsible for providing current, complete, and accurate billing and contact information and for promptly updating such information so we can complete your transactions and contact you as needed.
You agree that we may issue any refunds to the same payment method used for the original transaction, where permitted by your payment provider and applicable law.
PRICING, TAXES, FEES, AND AVAILABILITY
Prices, promotions, offers, and product availability are subject to change at any time without notice, but changes will not affect orders we have already accepted.
The total price for your order, including estimated taxes and any mandatory fees, will be displayed before you submit your order. You are responsible for any sales, use, value-added, or similar taxes that apply to your purchase, as determined by your shipping address and applicable law.
We reserve the right to refuse or cancel any order at our discretion, including in the event of pricing, typographical, or stock errors, suspected fraud, or violations of these Terms of Sale. If we cancel after charging your payment method, we will issue a refund to your original payment method for the amount charged.
We do not guarantee that any item displayed on the Site will be available for purchase; quantities may be limited and items may be discontinued at any time.
SHIPPING, HANDLING, AND RISK OF LOSS
You agree to pay any shipping and handling charges shown at checkout. Any delivery dates or times provided are estimates only and are not guaranteed; actual delivery may vary due to carrier delays, weather, or other factors beyond our reasonable control.
Title to and risk of loss for products purchased pass to you upon our delivery of the products to the carrier, except where applicable law requires that risk of loss pass only upon delivery to you.
You are responsible for any customs duties, import taxes, brokerage fees, or additional carrier charges that may apply to international shipments.
We are not responsible for delays, nondelivery, or misdelivery caused by events or circumstances beyond our reasonable control, including but not limited to acts of carriers, acts of God, or incorrect or incomplete shipping information provided by you.
RETURNS, EXCHANGES AND DEFECTIVE ITEMS
GENERAL POLICY; “ALL SALES FINAL”
Except as expressly provided in this Section 4 or required by applicable law, all sales are final and we do not offer cash or credit-card refunds. Our “all sales final” policy does not limit any non-waivable rights you may have under applicable consumer protection laws.
These Terms constitute clear and conspicuous disclosure of our return and exchange policy as required by California Civil Code §1723, New Jersey consumer protection laws, and similar statutes in other states. Our policy is displayed on the Site prior to purchase completion.
We reserve the right to verify your identity and your order information, and to refuse or limit any return or exchange if we suspect abuse of our policies or fraudulent activity.
CHANGE OF MIND EXCHANGES
Subject to product availability and the conditions below, we may offer exchanges (or store credit where permitted by law) for eligible items when you change your mind. Exchanges must be requested within 14 days of the original purchase or delivery date, as shown in our records.
Items must be unworn, unused, and undamaged, with all original tags, packaging, accessories, and documentation, and accompanied by a valid proof of purchase. Items that are customized, made-to-order, marked “final sale,” or otherwise designated as non-returnable are not eligible for change-of-mind exchanges, except where required by law.
Unless the exchange is due to our error or to a non-conformity covered in Section 4.3, you are responsible for all return shipping, insurance, and any risk of loss during return transit. We may refuse an exchange for items that are lost or damaged in transit and that are not received by us.
STATE-SPECIFIC NOTICES
California Residents: If no return policy were posted, you would have 30 days for a full refund (except perishable/custom items). Our posted policy controls.
Texas Residents: Returns governed by these Terms and Texas contract law; no additional state-mandated cooling-off period applies to online sales.
New Jersey Residents: Our policy is conspicuously posted pre-sale; absent such posting, unused items could be returned within 20 days for refund/credit.
Where required by applicable law and subject to verification of the issue, our sole and exclusive obligation will be, at our option, to repair the item, replace it with the same or a comparable item, or refund the purchase price you paid for the item, plus applicable taxes.
Our “all sales final” policy does not apply to items that fail to conform to any express warranty we provide or to mandatory consumer rights that cannot be waived under applicable law.
If the defect, damage, or incorrect shipment is due to our error, we will cover reasonable return shipping costs using our specified carrier or method. You must follow our return instructions and use the return label or method we provide.
RETURN SHIPPING REQUIREMENTS
All returns and exchanges must be securely packed to prevent damage and shipped via a trackable method (such as FedEx, UPS, or USPS with tracking). You should keep your tracking number and, where appropriate, insure the package for its full value.
We are not responsible for items that are lost, stolen, or damaged in transit when being returned to us, and we will process only merchandise actually received by SAINTQ in acceptable condition.
Exchange, repair, or replacement items may take up to 21 days to process after we receive your returned item, depending on availability, shipping times, and the nature of the remedy. Processing times are estimates only and are not guaranteed.
HOW TO REQUEST AN EXCHANGE OR REMEDY
To request an exchange or to report a defective, damaged, or incorrect item, email info@saintq.com and include:
Your full name and contact information.
Order number and date of purchase or delivery.
A clear description of the issue and, if possible, photographs of the product and packaging.
Your preferred remedy (exchange, repair, or refund), to the extent offered under these Terms.
We may provide additional instructions, including a return authorization number or prepaid label (where applicable), which you must follow before sending any items back. Failure to follow our return procedures may delay processing or result in denial of the requested remedy where permitted by law.
PRODUCT DESCRIPTIONS, IMAGES, AND SITE CONTENT
We strive to describe products accurately; however, slight variations in color, finish, size, or other details may occur due to photography, lighting conditions, screen settings, or manufacturing variations. Such minor differences do not constitute a defect or non-conformity.
All images, graphics, text, logos, and other content on the Site are the property of STQ, SAINTQ or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any Site content without our prior express written permission.
Your use of the Site is at your sole risk. The Site and its content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, except as expressly required by law.
WARRANTIES AND DISCLAIMERS
To the fullest extent permitted by applicable law, we make no express warranties regarding the products other than those expressly stated in writing on the Site or in documentation provided with a product.
State Variations: California and New Jersey imply a 1-year merchantability warranty unless disclaimed; Texas follows UCC. Disclosures here do not shorten non-waivable durations.
EXCEPT WHERE PROHIBITED BY LAW OR WHERE WE PROVIDE A SPECIFIC EXPRESS WARRANTY, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. You may also have additional rights under the laws of your state or country, which these Terms of Sale cannot change.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, STQ, SAINTQ and its officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, revenue, or data) arising out of or relating to your purchase or use of any product or the Site, even if advised of the possibility of such damages.
Where liability cannot be excluded, our total liability to you for any claim arising out of or relating to any product, your order, or these Terms of Sale will be limited to the amount you actually paid for the product giving rise to the claim, plus applicable taxes and shipping paid for that product.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above exclusions and limitations may not apply to you to the extent such laws are applicable.
PRIVACY AND DATA
Our collection, use, and sharing of personal information in connection with your purchase are described in our Privacy Policy, which is incorporated by reference into these Terms of Sale. By purchasing through the Site, you acknowledge that you have reviewed our Privacy Policy.
You consent to our use of the email address and phone number you provide for transactional communications regarding your order, including order confirmations, shipping updates, and notices about returns or exchanges.
PRICE ADJUSTMENTS
STQ, SAINTQ reserves the right to change the price of any items at any time without notice to customers. Unless expressly stated in a particular promotion, we do not offer post-purchase price adjustments or refunds due to subsequent price reductions or promotional offers, except where required by applicable law.
SITE ACCESS AND TERMINATION
Use of the Site is at your sole risk. We reserve the right, at any time and in our sole discretion and without prior notice, to modify, suspend, or terminate the Site or any part of it, and to suspend or terminate your access to the Site or your ability to place orders, including where we suspect violation of these Terms, fraud, or abuse.
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected. We are not responsible for any technical issues or incompatibilities involving your devices, software, or internet service.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Sale and your purchase of items through the Site are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules.
You consent to the exclusive jurisdiction and venue of the state and federal courts located in Atlanta, Georgia, for any dispute that is not subject to an applicable arbitration agreement, class-action waiver, or other mandatory dispute-resolution provision under our Website Terms of Use or under applicable law.
Nothing in these Terms of Sale prevents you from seeking any remedies that cannot be waived under applicable consumer protection laws, or from bringing issues to the attention of regulatory agencies where such rights are provided by law.
State Consumer Laws: These Terms do not limit rights under California, Texas, or New Jersey consumer laws (e.g., Song-Beverly Act, Deceptive Trade Practices Act, Consumer Fraud Act). For state-specific disputes, applicable protections apply alongside Georgia law.
CHANGES TO THESE TERMS
We may update these Terms of Sale from time to time. The “Effective Date” above indicates when they were last revised. The version of the Terms of Sale in effect at the time you place your order will apply to that order.
If we make material changes that affect your existing orders or ongoing obligations, we will provide notice as required by applicable law, which may include posting an updated version on the Site or sending you an email notification.